The Problem with Subjective Oversight
- Reviews vary by reviewer
- Vendors optimize for "delivery speed," not sustainability
- Business leaders lack visibility into code quality
- Technical debt is often hidden until too late
Why Automated Metrics Matter
- Consistent scoring across vendors and locations
- Comparable thresholds for SLAs
- Insight into training needs
- Evidence for contract renewals and performance management
Examples of Metrics
- Rule adherence percentage
- Severity breakdown of issues
- Maintainability and readability scores
- Housekeeping readiness
- Patterns indicating rushed or low-quality work
Vendors work better when expectations are transparent, objective, and measurable.